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    Frequently Asked Questions (FAQs)

    Where Can I Shop?

    1. Where can I buy The Earth Store products?

    You can shop exclusively on our website. Simply browse our range of products and place your order online for home delivery.

    Manage My Orders

    1. How do I get more information about an item before I place my order?

    In case you have any questions about a product, you can call/whatsapp us on the following number - +91-9560567666 You can also share an email to  info@earthstore.in. We will be happy to assist you.

    2.Where are you based out of? Do you have a physical store.

    We are headquartered in Faridabad, Haryana and our warehouse is also located in Faridabad.

    3. How do I track the status of my order?

    As soon as your order has been placed, an email as well as a Whatsapp notification with the details of your order will be sent to you. You can track the shipment by clicking on the link provided in the email/message.

    4. Do you accept B2B orders for restaurants or businesses?

    Yes, we do accept B2B orders for restaurants, corporate gifting, and other business needs. Please reach out to us for more details on placing bulk orders.

     

    Bulk Orders & Customization

    1. How can I place a Bulk Order through The Earth Store?

    You can share your order query with us via email or WhatsApp and our team will get in touch with you at the earliest.

    2. How do I contact you for B2B inquiries?

    You can call or WhatsApp us at +91-9560567666. Alternatively, you can email us at info@earthstore.in. We will be happy to assist you with your B2B inquiries.
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    Have a question? You may find an answer in our FAQs. You can also contact us:

    Customer Services

    Whatsapp us: Click to chat

    Call Us:  +91 95605 67666 

    Mon-Fri: 10:00 am - 5:00 pm
    Sat: 11:00 am - 4:00 pm
    Sun: Not Available

    Send us an email

    Order Processing

    We strive to fulfil orders as soon as you place them. In most cases, your order will be picked up by our delivery partner within 1-2 business days. Our business days are Monday-Saturday.

    Shipping Rates

    For prepaid orders: We charge no shipping and handling fee. Free shipping is included.

    For COD Orders: We charge a nominal additional Cash on Delivery fee as per the cart value.

    Please note that for orders above ₹2000, we recommend prepaid payments to enhance your shopping experience with faster processing and improved order accuracy. Cash on Delivery (COD) is not available for orders exceeding ₹2000. We apologise for any inconvenience and appreciate your understanding of our commitment to your convenience and security.

    Payments

    We accept all Wallets, UPI, Visa, MasterCard, Maestro, American Express, Bank Transfers and Cash On Delivery (COD).

    Refunds

    Easy and hassle free returns. Please refer to our refund policy for more details.

    Thanks for contacting us. We'll get back to you as soon as possible.

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