Privacy policy
Privacy Policy
Last Updated: May 2024
This Privacy Policy describes how earthstore.in (the “Site”), operated under The Earth Store, collects, uses, and shares your personal information when you visit or make a purchase.
1. Personal Information We Collect
When you visit the Site, we automatically collect Device Information (browser type, IP address, time zone, and cookies). As you browse, we track individual web pages or products viewed and referral search terms.
Additionally, when you make a purchase, we collect Order Information: name, billing/shipping address, payment details (processed securely via our gateways), email, and phone number.
2. How Do We Use Your Information?
We use Order Information to:
- Fulfill orders, process payments, and arrange shipping.
- Communicate with you via Email or WhatsApp regarding order status.
- Screen for potential risk or fraud.
- Provide targeted advertisements or marketing communications (where permitted).
3. Sharing Your Information
We share your information with trusted third parties to help us operate efficiently:
- Shopify: To power our online store.
- Google Analytics: To understand how customers use the Site.
- Zoho: We use Zoho for internal data analytics and business operations to improve our service delivery.
- Logistics Partners: To ensure your artisanal ceramics reach you safely.
4. Targeted Advertising
We use your information to provide targeted advertisements. You can opt out of these through the following links:
5. Data Retention & Rights
When you place an order, we maintain your Order Information for our records to facilitate future support, returns, and business analytics unless you request its deletion.
Under Indian data protection guidelines, you have the right to access the personal information we hold about you and ask for it to be corrected or updated.
6. Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect data from children.
Contact Us
For more information about our privacy practices, please contact our grievance officer:
Email: care@earthstore.in
Address: The Earth Store, SCF 35, Sector 11D, Faridabad, Haryana 121006.
