All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process minor pin holes, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Your purchase is eligible for return or replacement only if it meets the following conditions:
- If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
- If the product you receive has a quality or manufacturing defect or damage.
If your purchase meets our return criteria as stated above, please email us at firstname.lastname@example.org within 48 hours of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at email@example.com
For more details please refer to our Refund Policy.