Your purchase is eligible for return or replacement only if it meets the following conditions:
- If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
- If the product you receive has a quality or manufacturing defect or damage.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process minor pin holes, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.
If your purchase meets our return criteria as stated above, please email us at firstname.lastname@example.org within 48 hours of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at email@example.com
Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).
All returned items must be in new and unused condition, with all original tags and labels attached. Place the item securely in its original packaging, and mail your return to the following address:
The Earth Store,
SCF 35, Sector 11D, Shopping Center
Faridabad, Haryana 121006. India
If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after we receive, inspect and verify the condition of the product.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.
Return shipping charges will be paid or reimbursed by us only in case of defect, breakage or wrong item shipped. We will notify you by email/Whatsapp/SMS/phone when your return has been processed.
If you have any questions concerning our return policy, please contact us at:
Phone: +91 99534 00015 (We're available during our business hours: Mon-Fri 10 AM to 4 PM)